Wisp FAQ

First Month Free

Yep, we’ll pay for your first month of meds. No promo code necessary—the cost of 1 month’s meds is subtracted from the quarterly total and applied directly in the cart at checkout. First-time users only

Can I pay for wisp with FSA & HSA?

Yes! Learn more about how to pay for online medication with HSA & FSA!

How do I Access My Account?

Go to Login and click 'Forgot Password.' You will receive an email with instructions on how to set up your account (make sure this is the email associated with your account). If you do not receive an email within 1 hour, please check your spam/junk folder. :)

Camera Issues?

Try on a different device or a different browser. If you continue having issues please send us an email and we’ll walk you through the process.

Just a heads up, until the photos are uploaded your order is incomplete and your account will redirect you to the camera. We require a photo of your ID & face to prove that it's you and that you're buying medication on behalf of yourself, which is the law for any FDA-regulated US pharmacy.

How Does Online Birth Control Work?

Select the birth control you woulld like to try, then an online doctor will review your medical history, and if safe and appropriate, write you a prescription. If more information is necessary, the doctor will reach out to you with specific questions, or to schedule a conversation. Read more on the benefits of online birth control.

How does Online STI Testing Work?

Wisp's online STI pricing reflect the cost of consultation only. Make an Online Doctors Appointment to privately message a doctor about your symptoms. Lab testing has an additional cost which may be covered by your insurance, or state-provided health clinics.

I need to order a new product, switch medication and/or add to my subscription…

For any new products, add ons or treatment changes, please order through our website as you would as a new customer- we’ll be able to recognize the email address associated with your account so you won’t have to fill out everything again. :) If you no longer want part of your subscription, no worries! Just click ‘cancel’ in your account for that medication and give us a brief explanation as to why so we can complete it on our end for you.

I need my refill early

Go to the ‘Subscriptions’ tab in your account (the calendar icon on your phone) and request a date change for your subscription. Please remember to provide a reason for any early refill requests so we can let your pharmacy know! :)

I want to update my billing information, shipping address and/or my personal information

Billing information can be updated on the ‘Billing’ tab. Please make sure that your zip code is associated with your bank information to prevent any ordering delays. Shipping and/or personal information can be edited in your ‘Patient Details’.

We ship via USPS (and so we have to use their directory format) so no need to include specific instructions on the address lines and please make sure to put any apartment/unit/suite/etc. number in line 2 (not line 1). Your discreet package will arrive with your usual mail and will not require a signature.

What’s my ASAP order timeline?

Our doctors will review your information and if safe and appropriate, will prescribe (additional) medication for pick up within 24 hours (usually within 2-4 hours). If you haven't received an email within 24 hours, please send us an email and we make sure this is called in ASAP!

I ran out of meds and feel an outbreak coming! Help!

If you've run out of meds (early) and need to pick up an emergency dose from your local pharmacy ASAP just log in to your Account and under the 'Subscriptions' tab (the calendar icon on your phone) hit the "Get emergency dose now" button to enter the pharmacy you'd like to pick your meds up from. We'll try to have it ready for you within 2-4 hours (24 hours at the latest)!

How quickly do antiviral pills work?

Valacyclovir (aka Valtrex) & Acyclovir (aka Zovirax and Sitavig) are the most effective drugs on the market today for treating cold sores, shingles and genital herpes outbreaks. They are also used to treat chickenpox (VZV).

They are both considered equally effective for preventing outbreaks & the spread of Herpes Simplex 1 & 2 to sexual partners.

The most important thing to preventing an outbreak is time. Within the first 48 hours of feeling the first symptoms in the area you're treating (itchiness, tingling, burning, pain) is recommended.

However, the quicker you take valacyclovir or acyclovir after feeling the first symptoms, the less likely you are to experience an outbreak.

For primary herpes outbreaks (first time)

For valacyclovir, 1000mg twice a day for 10 days is standard. For acyclovir, 800mg twice a day for 5-10 days.

The first is the worst. This is usually the worst outbreak you'll ever get - it hurts the most & last the longest - because it's the first time being introduced to your body. In addition, you won't really know what to look for. But remember, take the pills as soon as you feel any of the above symptoms to reduce the outbreak's standard 10 day (or longer) course .

For recurring herpes outbreaks (episodic)

For valacyclovir, 500mg twice a day for 3-5 days is standard. For acyclovir, 800mg three times a day for 3-5 days.

Once HSV-1 and/or HSV-2 has been exposed to your immune system, you'll likely have less (severe) outbreaks. On average, people with HSV-1 experience about one outbreak per year, while people with HSV-2 will usually experience four to five outbreaks per year. Additionally, you'll better understand the early symptoms and what to expect so that you can minimize and better prevent outbreaks.

For recurring herpes outbreaks (suppressive)

For valacyclovir, 500-1000mg daily. For acyclovir, 800mg daily.

Taking a dose every day has been proven to be the most effective way to prevent outbreaks. Obviously there are pros and cons to this approach (severely reducing the chance of an outbreak vs. taking a pill everyday, etc.), but it's important to note that this option is available for a wide range of outbreak frequencies- not just those who have more than 6 outbreaks per year. However, It's important to talk to your physician to find out the best treatment plan for you.

For cold sores

For valacyclovir, it's 2000mg twice a day for 1 day. For acyclovir, it's 2400mg twice a day for 1 day.

Valacyclovir for Shingles

For valacyclovir, 1,000 mg three times a day for 7 days. For acyclovir, 800mg five times a day for 7-10 days.

Does BV affect men?

Bacterial vaginosis, or “BV,” is a medical condition that occurs when there’s an imbalance of “good” and “harmful” bacteria in the vagina. Men do not contract BV and do not need to be treated if a female sexual partner undergoes treatment.

While BV symptoms are very similar to certain STI's, BV can only occur in biological females. If a male patient is experiencing discharge and/or burning from the penis, this could be symptoms of an STI. Information on STI consultation and treatment can be found here

The views expressed in this article are intended to introduce alternative studies and provoke conversation. They are the views of the author for informational purposes only; not necessarily those of wisp, even if and to the extent that this article features the advice of physicians and medical practitioners. This article is not, nor is it intended to be, a substitute for professional medical advice, diagnosis, or treatment, and should never be relied upon for specific medical advice.